This week we are considering ‘institutional talk’ or conversation that addresses work related topics. Drew & Heritage (1992) define institutional talk as that in which a participant’s institutional or professional identities are made relevant to the work activities in which they are engaged. So ordinary conversation can be had in an institutional context but if it is not addressing ‘business at hand’ than it is not institutional talk.
We have been asked to focus on our own talk this week, how we greet, sign off and deal with uncomfortable moments.
I found my greeting on the phone and in person are slightly different. I greet most people on the phone with a ‘Good morning/afternoon, how are you?’ In person it’s usually a ‘Hi, how are you? or ‘Hi, how you doing?’ My close friends or family get a more intimate greeting as I noticed I add a ‘beautiful’ or ‘honey’ into the mix in both contexts (on the phone and in person).
My sign off’s change depending on the context. In a formal or institutional setting, I usually wrap the conversation up with it a ‘great work team, thanks for your time’ or ‘thanks for that, we’ll chat soon – bye’. When I’m saying goodbye in an informal setting it’s usually a ‘nice chatting to you, have a great day’ or lately it’s been ‘keep safe and well, bye’.
I have found that I deal with uncomfortable moments in a similar way irrespective of the context. In an institutional setting if the conversation isn’t flowing or if no one want to comment, I’ll usually speak up and say, ‘anyone have something to say… anyone?’ Which, when I contemplate that now, is probably an inappropriate way to handle those situations. I respond the same way in informal setting, but I usually will shorten it a ‘helllooow?’ In both contexts I don’t ignore the uncomfortable energy I will and try and break any silence by sometimes saying ‘well this is awkward’ or ‘okay this is a little intense, perhaps we can move on?’
To highlight how context can influence the orientation of speech, I have analysed how two different types of interviews are conducted.
The first is a news interview in which Julia Gillard chats about the mental health challenges we’re facing during the COVID-19 health crisis.
https://10play.com.au/theproject/interviews/2019/julia-gillard-chats-about-our-mental-health-challenges/tpv200416zaqbs
Gillard was introduced formally by her job title as the Chair of Beyond Blue. She was asked specific questions about the issues she is seeing currently and also the future impacts that the health crisis is likely to have on mental health. She managed to diffuse a potential conflict when a question was thrown in that back flipped on the course of the conversation. She was asked if she could see some positive outcomes for mental health during this time. Although off kilter, she agreed, pointing out there is a phenomena spoken about within mental health whereby post traumatic experiences remind people of what is really important in life. The interview was concluded quickly with a direct and formal ‘Julia, thank you very much’.
The second interview was a lighter or more humorous take on the current health crisis with comedian Ross Noble offering up his survival tips.
https://10play.com.au/theproject/interviews/2019/ross-noble-gives-us-his-top-survival-tips/tpv200422secbp
Noble was introduced referencing the last time that they spoke he was building himself a homemade bunker to ride out the virus. The interviewer asked, ‘Ross Noble are you there?’ The interview ensued with questions that lead to Noble showing off his latest modes of entertainment to keep him occupied in lock down. He was asked ‘how else are you entertaining yourself?’ and ‘where are you getting all these baby dolls?’. The interview was packed with all the humour you would expect from a comedian and concluded with ‘thanks very much, it’s been a roller coaster. See you mate’.
The differences in the two interviews were very evident. The first news interview used formal greetings and sign offs and the questioning was specific and targeted to reach a desired outcome. The interview was designed to inform the audience and the speech kept a structure and pattern to align with that outcome. The second interview was pure entertainment. The guest was a comedian, clearly well known to the interviewers and vice versa. The greetings were informal, and the speech and structure were relaxed and friendly. The expectation and outcome were clear to both parties. The interview was fun, light, and entertaining – that was the desired outcome.
Our course resource this week from Heritage & Clayman (2010) helped me identify some key points that I can incorporate in my speech for assessment two.
Interaction
Ultimately, the audience decide whether a speech is a success. It is therefore important that you keep their attention and engage with them. Using eye contact is essential in keeping interactions alive. The effectiveness of a speech can be determined by the applause it receives. Research conducted by Max Atkinson showed that applause is structured by the sentence(s) that lead up to it (Heritage& Clayman, 2010). The audience need time to anticipate and prepare for an applause, so the speech needs to allow for a projectable or a slot that for audience applause.
Contrasts
A contrast can be used to highlight or emphasis an idea. It is a negative statement followed by a positive one. It gives the audience an opportunity to see the cons versus the pros.
Lists
Lists give a structure and flow to the projectables and are useful in eliciting an audience’s response. They are most effective when they are comprised of three parts and when a pause is inserted before the final item.
Puzzle-solution
This can be used to spark the interest of the audience by establishing a puzzle or problem that requires a solution. This assists with engaging the and keeping their attention. The point is then presented as a solution and it can give the speaker an opportunity to add humour get some laughs and some applause.
Combinations
Rhetorical formats can be combined to further enhance their effectiveness.
Recovery
If the format you use fails for some reason, re-invite the audience to respond by stating the previous point again.
Structure
Structuring a slot for applause is should consist of three components.
- Your position is taken, your argument is established.
- Points are made. Rhetorical devices are engaged.
- Charisma is employed. The speaker ushers the audience to a response.
Content
According to Heritage & Clayman (2010) when people applaud, they are affiliated with assertion that they approve of. They also admit that party political audiences are more sure of what they are against than what they are for. So, the audience are more likely to applaud attacks on others than they are to advocate for a policy. Content is important either way.
References:
Drew, P., & Heritage, J. (eds.) (1992). Talk at work: Interaction in institutional settings. Cambridge: Cambridge University Press.
Heritage, J., & Clayman, S. (2010). Talk in action: Interactions, identities, and institutions. West Sussex: Wiley-Blackwell.
The Project (2020 April 16). Julia gillard chats about our mental health challenges [Video file] . Retrived from https://10play.com.au/theproject/interviews/2019/julia-gillard-chats-about-our-mental-health-challenges/tpv200416zaqbs
The Project (2020, April 22). Ross noble gives us his top survival tips [Video file]. Retrieved from https://10play.com.au/theproject/interviews/2019/ross-noble-gives-us-his-top-survival-tips/tpv200422secbp